DRIVER CANCELLATION RATE FEATURE

We’ve made some tweaks on the driver app- you can now see your Driver Cancellation Rate on your driver dashboard! This allows you to monitor your DCR real time! Our tech team is gradually rolling out the new feature randomly as it might take some time, but it will be available to 100% of the drivers on the first week of May!

Make sure that your driver app is updated to Version 5.50 to be able to see this feature. To learn more on updating your app, visit our blog post HERE

 

IMPORTANT CHANGES IN THE DRIVER CANCELLATION RATE

Old DCR Computation:

DCR = TOTAL DRIVER CANCELS/ (NUMBER OF COMPLETED RIDES)

NEW! DCR Computation:

DCR = TOTAL  DRIVER CANCELS/ (TOTAL DRIVER’S CANCELLATIONS + COMPLETED RIDES)

This means that ALL ACCEPTED RIDES including DRIVER’S CANCELLED RIDES will be counted. Drivers must still maintain a minimum DCR of 20% to qualify for the weekly incentives.

IMPORTANT NOTE: 

Passenger app has the option to choose cancellation reasons, and one of the reasons the pax can use is that the DRIVER ASKED TO CANCEL.

If a pax reports that they cancelled because driver asked to cancel, we will count this against a driver’s cancellation rate, and enforce the minimum suspension and penalties according to our terms of use.

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