Managing the Account

Can a GrabTaxi Driver transfer as a GrabCar DRIVER or GC PEER-DRIVER?

Allowed, but a clearance from previous Peer must be secured:

– Written clearance from GT Operator

– Clearance from QC team (not suspended/banned)

– Clearance from Finance (no liabilities)

Can a GrabCar Driver transfer to a different Peer?

Allowed but a clearance from previous GC Peer must be secured:

– Written clearance from the previous GC Operator

– Clearance from QC team (not suspended/banned)

– Clearance from Finance (no liabilities)

– Can transfer immediately as long as dues and balance are settled

Can a GrabCar Driver transfer as a Peer-Driver?

Allowed, but a clearance from previous Peer must be secured:

– Written clearance from the previous GC Operator

– Clearance from QC team (not suspended/banned)

– Clearance from Finance (no liabilities)

How do I track my drivers?

We may issue upon request a Gamma account through this form.

How do we see whether a booking request is a cash or a GrabPay transaction?

GrabPay is an alternative mode of transaction which connects a credit card or debit card to the passenger’s account. Note the GrabPay icon on the upper left corner of a booking request. If it says “GrabPay” then it is a cashless transaction- no need to ask cash payment from passenger.

Do you provide a device?

  • If you wish to use your OWN ANDROID PHONE (does not run on IOS, BlackBerry, and Nokia phones), you only need to buy the Sim Card from us. It comes with a free credit balance of PHP 2,000!
  • GrabCar also releases an Android smartphone with a built-in GrabCar Driver app and will be charged PHP 500 a week for eight weeks with a downpayment of PHP 2,000.
  • These deductions will be made regardless of the drivers’ credit balance, which may result in negative cash balances (and account lockout). If this is the case, inform the drivers to make a sufficient top-up request.
  • Once the value is down to zero, the ownership of the phone is transferred to Peer.

How do I Top Up to credit balance?

Top-up to credit balance in advance before your balance is zeroed out; ZERO Balance means ZERO Bookings. Top-up requests are made through an e-Top Up via GCash or online site

How are we billed for online Top Up requests?

Online requests are now prepaid! Deposit the payment to our account and take a picture of the deposit slip. Upload it when you request for a Top Up here.

Bank Name: Banco De Oro| Branch: Pasay | Account Name: MyTaxi.PH, Inc. | Account Number:000380227290

Electronic Top-Up requests or E- Top Up

You can now top-up to credit balance via GCash! Load up your GCash account in any 7/11, Villarica Pawnshop, Tambunting Pawnshop, and Puregold outlets. To purchase, just dial *143# and follow these steps:

Top Up4Top Up5

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