Driver Experience

What is the maintaining Acceptance Rate or AR?

Drivers must accept booking requests 85% of the time. Ignoring or rejecting a booking affects your acceptance rating may lead to suspension. Note that the driver’s Acceptance Rate is also an incentive qualifier

Can we cancel bookings?

To build an even more awesome GrabCar platform and to serve our passengers better, GrabCar requires a maximum Driver Cancellation Rate (DCR) to stay on the GrabCar platform and qualify for incentives.

Driver cancellation rate is computed as THE NUMBER OF DRIVER CANCELLATIONS divided byTHE NUMBER OF COMPLETED RIDES.

Bookings cancelled by passengers will NOT affect Driver Cancellation Rate

Where can I report instances of fraud?

If you have heard, or if you know of any Peer, driver, passenger, or even GrabCar staff that engages in actions that go against what we stand for at Grab, report it to us through this form: GrabCar Community Integrity Form

Rest assured that your feedback and identity will be held strictly confidential, and will only be known to Grab. If you do not wish to leave your contact information, you may leave the contact fields blank.

All your inputs will be sent to our regional review board for evaluation and further investigation. Should the allegation against the person in question be confirmed, GrabCar may reward the informant (whichever is higher between) either PHP 5000 or 25% of the losses recovered/prevented, depending on the value of the information provided.

Can a driver/ peer be banned from the system?

At GrabCar, we commit to providing safety, certainty, and speed in our services not just for our passengers, but for Peers and drivers as well. GRABCAR RESERVES THE RIGHT TO PENALIZE, THROUGH (INCLUDING, BUT NOT LIMITED TO) ACCOUNT DEACTIVATION, WITHHOLDING, REDUCTION, OR FORFEIT OF INCENTIVES, AND, OR PERMANENT BANNING, ANY PEER OR DRIVER WHO VIOLATES OUR CODE OF CONDUCT.

Peers and drivers caught gaming will be permanently banned and prohibited from entering the GC premises, and will also be punished to the full extent of the law where applicable. We reserve the right to inform our personnel and visitors of the identity of these Peers and drivers. GrabCar has FULL DISCRETION over the remittance or forfeiture of any incentive payout.

Click here to download a copy of our GrabCar Code of Conduct.

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